Carrier Relations

Cass’ Dedication to Carrier Support

Cass maintains a 15-person carrier services group whose only mission is to provide payment information and support to your carriers. As an extension of your company, we know that it’s our job to protect and value your carrier relationships.

Carriers who bill Cass have access to our online portal where they can get information on invoice status, past and scheduled payments, duplicate bill information, exception reason and status, remittance advices, billing guidelines and more. We also operate a call center for live support.

Cass puts a great deal of focus on efficient transaction execution. Our EDI group works with carriers to set up EDI and other electronic billing processes. And with more than 98% of our payments made via ACH, your carriers can avoid handling paper checks and rely on payments to arrive as scheduled.

Our commitment as your payment provider: 

  • Provide clear information to carriers regarding invoice status 

  • Work with carriers to set up the most efficient invoicing procedures 

  • Keep you out of the day-to-day role of managing routine supplier invoice inquiries

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