Telecom Expense Management

Accurately track, manage and report on all fixed and mobile telecom assets for improved infrastructure management and controlled costs. And breathe easy - with Cass the heavy lifting is taken care of, leaving your team free to focus on more important activities.


An End-to-End Service

From contract origination, through circuit or device provisioning, encompassing audit and optimization of expenses, to eventual service termination, Cass provides you complete visibility and unparalleled support throughout the telecoms lifecycle.

We deliver a fully managed service, effectively combining our team with yours to allow you to get more done with fewer resources.

The only TEM provider with over 60 years of experience in delivering expense management services, and with over $60 billion in spend under management, Cass offers unmatched reliability, experience and insight.

The only TEM provider with over 60 years of experience in delivering expense management services

Telecom Audit

With Cass, your telecom audit is a continuous, systematic full-service process which produces measurable results. Expert telecom professionals review billing records, contracts, tariffs and inventories by location. Unlike other TEM providers, we offer true accountability, an end-to-end service and real results.

Proud to be different, Cass audits are:



Cass audits every line item of every invoice, rather than sample data. Detailed summaries of audit savings are always visible via your ExpenseSmart® portal.



Experienced staff will review all your reports, and you’ll have an assigned account manager with whom you can meet regularly to review telecom cost reductions.



When your audit is a continuous process, the risk of recurring invoice errors, commonplace in the telecom industry, is eliminated.

Looking for a one-time audit?

Deliver the savings needed to justify a long-term program with a standalone telecom expense audit.

Unlock Real Savings

invoice management globally

Invoice Management

Cass processes over 240,000 invoices every single day, from countries across the globe, with global multi-currency support. By systematically consolidating complex billing information from multiple sources into a single repository, we gather data that enables inventory and asset management, auditing and dispute management, and enterprise reporting.

Invoice Audit & Dispute

Systematic invoice audits are an integral component of Cass services. We identify anomalies on invoices and review contract-compliance, ensuring all discounts and rates, as described in the contract terms, are honored.

Our staff of dedicated professionals manage carrier invoice disputes via sophisticated workflow tools. Thanks to long-term working relationships with telecom carriers, we have knowledge of the correct procedures and access to all dispute channels. We can resolve all billing errors, credits, refunds, cost reduction opportunities, and credit and recovery issues quickly and effectively.


Timely Invoice Payment

No other telecom expense management service provider can offer the same level of secure payment capabilities.

Cass leverages our wholly owned subsidiary, Cass Commercial Bank – a US Federal Reserve-member bank, to make electronic payments directly to carriers, avoiding lockboxes, checks, and all forms of human error.


Eliminate late fees


Avoid service interruptions


No more misapplied payments


Global multi‑currency support

Provisioning and Inventory Management

At many enterprises, provisioning activities (MACD) are managed separately from telecom expenses, creating opportunity for inaccurate billing, while overcharges go undetected. But integrating telecom provisioning with inventory records and full-service TEM provides solid controls to manage costs.

Our centralized telecom and device provisioning service supports procurement workflows for fixed and mobile telecom resources and helps you maintain database integrity, in an environment subject to constant change.

With all data captured within your own ExpenseSmart® portal, you need only consult a single source to understand your inventory, and we have authoritative records to conduct an effective, systematic audit of your invoices.

chargebacks and allocation according to best practices as standard

Chargebacks and Allocation

Gain full visibility of your billing data with charges precisely allocated to the correct cost-center and automated via custom integration to your General Ledger.

See exactly who is using what – giving greater accuracy in departmental spend and budgeting, providing hard evidence to assist IT in justifying costs, and creating a powerful driver for more responsible end-user behavior.

In the Cass plan, chargebacks are based on exact consumption, making it particularly valuable for enterprises employing pool plans for their mobility costs.

Telecoms Benchmarking, Sourcing and Procurement Support

With visibility into many vendors and a deep understanding of what they are really willing to give, we are perfectly placed to help our customers enter new contracts, ensuring that you get not just the best rates but the optimum terms.

Our vast experience of the telecom market allows us to offer benchmarking expertise – giving information and advice on such things as viable rates and terms and assisting with negotiating waivers. Benchmarking reports are customized to the client, tailored to specific need.

When it comes to sourcing – putting together requirements and going out to bid – we can take as active or passive a role as you need. Whether that’s managing the full process or working in an advisory capacity.

Learn More About Telecom Procurement

Request For Proposals

Cass can take care of all transactional tasks in the telecoms RFP process:

  • Analyzing telecom spend and creating call profiles
  • Developing the RFP
  • Suggesting suitable suppliers to invite to tender
  • Analyzing tender data and creating a report to aid decision making
  • Providing predicted savings analysis for each tender
  • Communicating and negotiating with bidders, if required
  • Providing an RFP management tool to automate the process

Ready for a Real TEM Service?

Would you like to ensure that every line-item charge on every telecom invoice you receive gets audited every month – with a team of professionals to manage issues with carriers, recover all overcharges, and track your savings?

Talk to Us About TEM