Why Cass?

Our clients come to us, and stay, for four simple reasons:

  • Our stability
  • The quality of service
  • Our global teams
  • We keep their mobile, fixed & cloud in one place

Our service puts your success first. We invest in your enterprise in partnership to achieve your goals.

#1 in customer satisfaction

#1 in Customer Satisfaction

People choose Cass because they need a service that delivers quality results across the globe. By building our service around the needs of enterprise-level organizations, we can deliver tangible results and real savings. Our TEM service enables your end-users to be as successful as possible, by providing them with the devices they want to work with, in the locations they need to be in.

This is how we’ve built, and continue to build, strong customer relationships and a market-leading service.

We’re proud of our customer retention record. So proud in fact, that we’re transparent about every customer who has moved on and which ones come back time and time again.

With a 99.7% retention rate since 2011, we’re unbeaten in TEM customer satisfaction.

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Cass is the market leader in client satisfaction among TEM business process outsourcers. Ratings provided by enterprise clients clearly indicate a high degree of satisfaction and confidence with Cass’s performance across the most common TEM management activities performed.

Timothy C. Colwell,
SVP of Global Performance Management

Expense smart

A People Business Supported by Software

Engage Cass and you get our best people and the full weight of our expertise. Cass works best as an extension of your teams, eliminating busy-work so employees are freed to focus on core strategy, while we streamline processes and deliver impressive savings.

Our first-class service is supported by powerful technology. Customers love their intuitive and comprehensive ExpenseSmart® user portal, which offers all fixed, mobile, and IT expenses and data are in one place.

Over a Century of Stability

From our beginnings in 1906 as Cass Bank, our history has been one of steady growth, supported by consistent stability. Cass (NASDAQ: CASS) is the only TEM company publically traded on a major exchange.

As a publicly-traded financial holding company, we are subject to regulation and examination by the SEC, Nasdaq, and the U.S. Federal Reserve relating to accounting standards and controls, disclosure requirements, corporate governance, safety, and soundness. While other TEM services providers are churning, you can be certain of your future with Cass.

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Proven in Payment Management

Trusted With

>$60 Billion

in annual disbursements, managed by over 1,200 employees globally

We Process and Pay

>63 Million

invoices each year

We Process Invoices Covering

>185

countries on 6 continents, and can pay in 114 currencies

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Global Teams. Local Service

Nobody wants to be forced to work with someone halfway around the world when they could be talking to someone just up the street. Someone who speaks their language, understands their needs and is available at a time to suit them.

We have teams all over the world, made up of in-region Cass team members. They understand the local culture and market but provide the service quality you expect from a leading TEM provider. This means your users get a better experience and can work more productively.

Mobile, Fixed Telecom & Cloud Spend in One Place

No more switching between dashboards and providers. We offer a single platform that centralizes global reporting across your entire range of telecom and IT spend. To help you get the insights you need, we create personalized reporting and analytics for each role and responsibility.

Take more control over your telecoms and IT budgets. A centralized location for all your telecom expense data means you have complete transparency of your spend and reliable levels of quality across all your assets.

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We Own the Bank

Thanks to Cass Bank, Cass customers enjoy the benefits of our global electronic payment network. With it, we can make payments around the world in local currency, from one master currency.

Cass offers unbeatable secure payment capabilities and is the only provider that provides the security of a regulated entity.

  • Regulated by the U.S. Federal Reserve
  • All employees must pass rigorous criminal and financial background checks
  • Privacy Shield certified

Best-in-Class Implementation

Once a contract is signed, time-to-value is the highest priority. That’s why we developed our proprietary CassBridge implementation process. It guides customers from contract signing to go-live in under 90 days.

CassBridge is especially effective when you migrate from an incumbent provider to Cass, which also takes us fewer than 90 days. Of course, the Cass service team takes on all the heavy lifting, so the burden of switching vendors never falls on your shoulders.

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Discover How We Can Help

Whether you’re looking for telecom expense management, or managed mobility support, Cass can help. Get in touch now to learn more.

Contact Us