As a multi-industry company with $20M in annual telecom spend and over 7,000 corporate-liable smartphones, this US-based manufacturing conglomerate acknowledged their telecom expense management needs were complex. Their previous telecom expense management provider of 12 years was not delivering the visibility, reliability, or value they required.
With their telecom expense management contract due to expire, it was time for a change. The client had an extremely tight window to make a transition. Luckily, since they had been working with Cass Freight for over a decade, they were able to leverage proven success of the relationship to expedite time to value.
in cost reductions
inventory accuracy for 35,000 global circuits
of mobility requests fulfilled within 8 hours
The shared services team that was responsible for financial management across all brands was under pressure from business unit leaders. They were becoming increasingly frustrated with the quality of reporting and end-user service they were receiving.
Constant account management turnover, poor visibility into telecom inventory, and significant late fees due to invoice processing issues are only a few examples of inefficiencies that were being overlooked.
To further complicate matters, their previous telecom expense management provider was using two separate systems to handle fixed-line and mobile services, reducing visibility and the quality of reporting processes. And all the while, end-users had poor experiences ordering mobile devices and getting support from the telecom expense management provider’s help desk.
It was immediately clear how we could help our client:
Through relentless inventory validation and Cass audit expertise, the client’s shared services team has experienced an extraordinarily improved process that has more than paid for itself.