Multinational Manufacturing Conglomerate Pivots to Cass, Reaps Huge Telecom Expense Management Savings

A leading industrial conglomerate went live with new telecom expense management services just 53 days after signature, saving over $5.1 million within 3 years in partnership with Cass.

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As a multi-industry company with $20M in annual telecom spend and over 7,000 corporate-liable smartphones, this US-based manufacturing conglomerate acknowledged their telecom expense management needs were complex. Their previous telecom expense management provider of 12 years was not delivering the visibility, reliability, or value they required.

With their telecom expense management contract due to expire, it was time for a change. The client had an extremely tight window to make a transition. Luckily, since they had been working with Cass Freight for over a decade, they were able to leverage proven success of the relationship to expedite time to value.

Key Stats

cost avoidence

$5.1 million
in cost reductions


net ROI


inventory accuracy for 35,000 global circuits


of mobility requests fulfilled within 8 hours

What Needed to Change?

The shared services team that was responsible for financial management across all brands was under pressure from business unit leaders. They were becoming increasingly frustrated with the quality of reporting and end-user service they were receiving.

Constant account management turnover, poor visibility into telecom inventory, and significant late fees due to invoice processing issues are only a few examples of inefficiencies that were being overlooked.

To further complicate matters, their previous telecom expense management provider was using two separate systems to handle fixed-line and mobile services, reducing visibility and the quality of reporting processes. And all the while, end-users had poor experiences ordering mobile devices and getting support from the telecom expense management provider’s help desk.

Yet, hope was not lost thanks to Cass.

It was immediately clear how we could help our client:

  1. Unite fixed-line and mobile processes into one solution, streamlining visibility and reporting
  2. Assign top-tier audit specialists to focus on cost savings and inventory management
  3. Develop OpCo-specific reporting around the improved quality of data to enable business unit leaders to understand their operating costs

Discover Our Success


7,200 Invoices a Year
Over $20 million telecom spend annually


1.74 Days
Avg. to process an invoice upon receipt


32,200 General Ledger Allocation Records
Avg. per month across 12 operating companies within the conglomerate


4,300 Mobile Orders
Fulfilled annually with 98% within 8 hours

This move was clearly a great decision by our team. Cass is a true partner, always providing advice on best practices and ensuring all of our operating companies have complete visibility into how they are consuming IT resources while saving us a lot more money than we pay them.

Executive Director of Finance

Seamless Implementation

After signing on with Cass in May 2017, the client required a fast transition before their previous telecom expense management contract expired in August 2017.

The Cass team went above and beyond expectations – and fully implemented core telecom expense management services within just 53 days of signature. With an industry average of 90 days, the speed of this transition was remarkable.

In 53 Days…

Cass helped the business go live with…


Invoice Processing


Payment Management


Order Management


Cass Mobility Help Desk

Inventory Management

Cass helped the business establish 99.8% inventory accuracy across 35,000 global circuits.

Financial Management

With Cass as a bill pay partner, the client now experiences just 0.003% of annual spend in late fees. An additional $5.1 million in cost reduction has been driven as the result of monthly deep-dive invoice audits and quarterly mobile optimization efforts.


Long-term Savings & Cost Controls

Through relentless inventory validation and Cass audit expertise, the client’s shared services team has experienced an extraordinarily improved process that has more than paid for itself.

Savings Report Card:

Recommended $10.3M

Accepted $5.1M

Improving Internal Teams

Cass now works closely with individual business unit leaders across the conglomerate, so each division has a clear understanding of how their teams are consuming telecom services.

Thanks to this, business units have a new appreciation for the internal shared services team for all the money they’ve saved – with the help of Cass.


Find out More

Want to Get More from Your Telecom Expense Management Provider?

If you’re ready to improve visibility of your telecom infrastructure, optimize your costs, and experience true value from your telecom expense management – it’s time to talk to Cass. Get in touch to discover what we can do for you.

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