When a beauty retailer with 500 US locations sought to reduce telecom spend to position itself for growth, it placed its trust in Cass. Since then, Cass has helped the company continuously improve costs and increase efficiencies, supporting its growth to nearly 1,000 locations in size.
Moves, adds, changes and deletes (MACDs) are a constant in retail. Like all large retailers, the company opened new locations, closed some and moved others on a regular basis. They had over 13,000 invoices to process, audit and pay in a timely and accurate fashion every year.
Cass took control of managing the MACD process. Disconnecting unnecessary services created substantial initial savings, and this was followed up with a full program of telecom expense management:
According to statistics, the industry average for late fees is 0.63%. With Cass's support, the retailer reduced its late fee spend to a miniscule 0.005%. Within the typical spend of the retailer, this was a difference of nearly $7,000 per month, proving that TEM really is a return on investment service.
During this period, the retailer nearly doubled its US store location footprint and saved nearly $2 million on its telecoms spend and never once experienced a single disconnect. With the support of Cass, it's positioned for years of healthy growth.