Gartner released their 2023 Market Guide for Telecom Expense Management Services, Global with key trends and recommendations for IT, finance, sourcing, procurement, and vendor management (SPVM) leaders. Download the full guide here.
Learn More About Today's Telecom Expense Management Landscape
Last year, we saw IT spending continue to grow as organizations deployed more and more software, devices, and services. Gartner predicted that, "Worldwide IT spending is projected to total $4.6 trillion in 2023, an increase of 5.5% from 2022, according to the latest forecast by Gartner, Inc. Despite continued global economic turbulence, all regions worldwide are projected to have positive IT spending growth in 2023."1
So, where are we now?
Today, the economic outlook is uncertain, which is driving enterprises to focus on all their spend, including communications, in greater detail.
But, emergent technology is disrupting many industries, making IT estates ever more complex. Enterprises look to their telecom expense management (TEM) providers for support in optimizing processes, extracting data insights, and streamlining costs for more use cases than ever. This demand drives TEM providers to innovate and scale their offerings to ensure high-quality, globally consistent services.
At Cass, we feel that high-quality telecom expense management service means:
- Proactive telecom expense audits.
- Reporting capabilities that deliver reliable, up-to-the-minute data.
- Accurate inventory management.
- Effective dispute management.
- An expert team providing an end-to-end TEM service that combines great client success and expertise with automation and innovative technology.
The need for proactivity is reflected in the latest Market Guide: "Gartner client interactions indicate that enterprises want a regular proactive
engagement rather than a reactive one." We believe that this highlights the importance of strong partner relationships when it comes to TEM, both in terms of savings achieved and the cost to achieve them.
We also believe as a trusted, global provider to the world's biggest businesses we have a responsibility to share the latest market insights to help technology leaders make the right calls at the right time.
What's Included in the Market Guide?
We believe the four most important key areas included in the guide are:
- Market direction: Gartner explores the evolution of the TEM market and shares key emerging trends.
- Market analysis: Focused on a number of critical themes.
- Representative Vendor profiles: Gartner provides a list of Representative Vendors of TEM providers for leaders to determine which is a best fit for their business needs.
- Market recommendations: Gartner provides insights to help vendor management leaders make strong strategic decisions and get the most out of their TEM service.
Read the 2023 Market Guide Today
We're proud to be recognized as a Representative Vendor in the latest Gartner Market Guide report. Read the 2023 Gartner Market Guide for Telecom Expense Management Services, Global for an independent perspective of the evolving TEM landscape.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.
Market Guide for Telecom Expense Management Services, Global, Katja Rudd, Matt Baldino, Daniellie Young, 13 September 2023
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
1 Gartner Press Release, "Gartner Forecasts Worldwide IT Spending to Grow 5.5% in 2023", 6 April 2023. https://www.gartner.com/en/newsroom/press-releases/2023-04-06-gartner-forecasts-worldwide-it-spending-to-grow-5-percent-in-2023
