Gartner® Market Guide for Telecom Expense Management Services, 2021

Up-to-date insights into the global telecom expense management landscape 

Looking at the major telecom expense management providers, the Gartner Market Guide for Telecom Expense Management Services, 2021 helps IT operations and infrastructure leaders assess vendor options, plan strategically, and source telecom services.

Discover the key findings, including:

  • Why new focus on softer cost savings for process improvements.
  • Why enterprises are dissatisfied with the quality of the service and hidden costs.
  • The varying complexity of contract tariffs across a growing range of services.
  • The growing demand for telecom expense management providers to manage logistics and life cycle management services for end-user devices.
  • ... and much more.

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Gartner Market Guide for Telecom Expense Management Services, Katja Ruud, Lisa Unden-Farboud, Pablo Arriandiaga, 22 December 2021

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