Global Telecom Expense Management Done Right
for a Top 5 Biotech Company

Cass delivers a global solution to a worldwide household name. In less than a year, they saw a 165% return on their telecom expense management investment.

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For 4 years, a global biopharma company had been working with a self-proclaimed telecom expense management (TEM) “leader”. During that time, the service quality and results were not enough to satisfy the company’s global operation. So, in March 2018, they turned to Cass. Within 7 months, we set up a global telecom expense management solution that has delivered millions of dollars in cost reductions.

Delivering an Effective, Global Solution

Since 2014, our client had struggled to achieve effective telecom expense management across their entire organization. Domestic telecom expense management operations were sufficient, but it was clear that divisions of the business in APAC, Latin America and Europe needed optimization.

Global organizations benefit from telecom expense management more than any other, but only when their provider has truly global capabilities. Not only do they see the biggest returns in optimization, they can best enjoy streamlined operations and strategic financial planning that come as a result. For our client, the challenge was two-fold:

  • They needed a solution that could deliver actual savings, not just recommend savings
  • They also wanted a service that could deliver as well at home as it could abroad

Cass delivered on both counts, leveraging regional expertise to deliver millions of dollars in savings.

Key Stats

cost reductions

$2.43 million in cost reductions

roi

165% ROI

percentage

98% inventory accuracy achieved in under 9 months

Discover Our Global Success

Select a region to see the results

North America

$20 million

of spend managed

4,922

invoices processed

2 days

avg. to process invoice

86

MACD events implemented

APAC

14

countries

$9.3 million

of spend managed

507

invoices processed

3 days

avg. to process invoice

112

MACD events implemented

LATAM

10

countries

$2.1 million

of spend managed

808

invoices processed

2 days

avg. to process invoice

38

MACD events implemented

EMEA

42

countries

$10 million

of spend managed

450

invoices processed

2 days

avg. to process invoice

152

MACD events implemented

Implementation

It was clear that after so many years of poor service and poor outcomes, our client wanted to see results fast. So, we rolled out our telecom expense management solution in their home region first. Within 100 days, they were seeing results and we were poised to use our regional teams to roll out our solution overseas.

Having access to local resources improves operational efficiency across the entire organization.

Seven months in, implementation was complete, and we were able to deliver telecom expense management savings across the entire global organization.

Regional Engagement

Every region was staffed with experts who…

hours

work the same hours

language

speak the same languages

culture

understand the local cultures

cost avoidence

are experienced with the local carriers

Inventory Building & Cost Recommendation

As you would imagine, one of the biggest biotech companies has a huge telecom infrastructure.

Thanks to our local project teams, it took us less than a year to successfully identify and tag 98% of the client’s circuits.

Global Circuit Provisioning

To deliver the quality of service our client wanted, we initiated more than 350 MACD events as part of our provisioning service. We supported the global procurement workflows for our client’s mobile telecom resources and work with them to maintain database integrity worldwide.

circuits

Global Impact

As a result of our efforts, invoice processing takes just 2 days in the Americas and Europe. In the Asia-Pacific, it’s down to just 3 days. This is, in part, thanks to our regional teams who operate on local time, allowing them to action invoices efficiently. As a result, process backlogs have been reduced and the client’s entire telecom expense framework has become more streamlined.

In Just Over a Year We Achieved

$2.43 million

in cost reductions

165% ROI

Global Telecoms, Simplified

Are you struggling with global telecom inventory management? Do your local teams around the world wish they could work with local TEM service teams? It's time to experience a telecom management service that will deliver real change and no more empty promises.

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