For 4 years, a global biopharma company had been working with a self-proclaimed telecom expense management (TEM) “leader”. During that time, the service quality and results were not enough to satisfy the company’s global operation. So, in March 2018, they turned to Cass. Within 7 months, we set up a global TEM solution that has delivered millions of dollars in cost reductions.
Since 2014, our client had struggled to achieve effective telecom expense management across their entire organization. Domestic TEM operations were sufficient, but it was clear that divisions of the business in APAC, Latin America and Europe needed optimization.
Global organizations benefit from TEM more than any other, but only when their provider has truly global capabilities. Not only do they see the biggest returns in optimization, they can best enjoy streamlined operations and strategic financial planning that come as a result. For our client, the challenge was two-fold:
Cass delivered on both counts, leveraging regional expertise to deliver millions of dollars in savings.
$2.43 million in cost reductions
98% inventory accuracy achieved in under 9 months