Privacy Shield

Cass EU-US Privacy Shield Framework

Note: Our global data privacy policy can be found here.

Cass Information Systems, Inc. complies with the EU-US Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. Cass Information Systems, Inc. has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit

The following Cass Information Systems, Inc. subsidiary participates in the EU-US Privacy Shield Framework and adheres to the Privacy Shield Principals:

Cass International, LLC
Cass Commercial Bank

Notice of Information We Collect, How We Use It and How You Control It

We collect personal and non-personal information via our various websites to provide you with additional content and reports on a continual basis or to provide you with a specific service through contractual agreements with your employer.

Cookies: When you use our site we may store cookies on your computer in order to facilitate and customize your use of our site. A cookie is a small data text file, which a website stores on your computer's hard drive (if your Web browser permits) that can later be retrieved to identify you to us. Our cookies may store information about you, your computer, or your preferences so that you may more easily use our site. The cookies make the site run more smoothly and help us to maintain a more secure site. You have the choice to opt out of this functionality and are always free to decline our cookies if your browser permits, but our site may not work as effectively.

Registration: In order to service our customers, portions of our site may require you to submit information that is typically business related, but may be personal in certain circumstances. We will use the information you provide in the ways you’d reasonably expect – for example, providing additional content/information delivery, stipend payment, delivery of a contracted service, or a payment to a service provider. You have a right to access this data and correct or remove it. The specific registration site or additional communication information provided to you will supply directions on how to correct or remove your data at your request. In all cases you can always contact the Privacy Officer for assistance using the information below.

Onward Transfer and Liability

Cass Information Systems, Inc. does not sell, trade, share or rent your personal information to unaffiliated third parties. Affiliated third parties may receive your data in fulfillment of our service. We maintain specific contract agreements with these companies to ensure that they use the data only for intended purposes and protect the data as we would. If this practice were to change, we would specifically provide you with the opportunity to choose to “opt in” or “opt out” of the sharing of your data.

We may be required to release personal information to third parties in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

In cases of onward transfer to third parties of data of EU individuals received pursuant to the EU-US Privacy Shield, Cass Information Systems, Inc. is potentially liable.

Recourse and Enforcement

In compliance with the EU-US Privacy Shield Principles, Cass Information Systems, Inc. commits to resolve complaints about your privacy and our collection or use of your personal information. European Union individuals with inquiries or complaints regarding this privacy policy should first contact Cass Information Systems, Inc. at: 

Cass Information Systems, Inc.
Attn: Privacy Policy
12444 Powerscourt Drive, Suite 550
St. Louis, Missouri 63131

Cass Information Systems, Inc. is subject to the investigative and enforcement authority of the United States Federal Trade Commission (FTC).

Cass Information Systems, Inc. has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit for more information and to file a complaint.

If the complaint remains unresolved, the individual may invoke binding arbitration as outlined in the EU-US Privacy Shield Framework.