How Does BYOD Help Mobility Managers?

15 February 2018 | Posted by Cass Information Systems, Inc.

As an indispensable cog in the enterprise machine, a mobility manager’s work is never done. Responsible for managing and implementing global mobility support, improving the end-to-end user experience, and delivering valuable cost savings to the enterprise, the position is a demanding one. 

But, in today’s technology-driven landscape, a solution exists that can help simplify this role – step forward Bring-Your-Own-Device (BYOD).

Born out of the proliferation of smartphones and tablets, BYOD is simply the practice of giving employees the option of using their own devices for work purposes. And, it's a solution that can help streamline mobility processes, generate cost-savings, and reduce the workload of the mobility manager. Here's how.

Download our straightforward guide to writing a comprehensive enterprise BYOD policy today. 

How BYOD Generates Cost-Savings

In today’s uncertain economic climate, the pressure to do more with less is greater than ever. To stay competitive, enterprises are reliant on senior management carrying out cost-saving measures, and this philosophy extends across all departments, including mobility.  

Fortunately, a BYOD program presents a valuable opportunity to do just that and can help mobility managers save billions of dollars reducing employee dependency on company-issued devices.

Here are three examples of how: 

1. BYOD Reduces Monthly Plan Costs

Replacing company-owned devices with an end-users personal equipment will not only tend to be cheaper than corporate service-plans but also provides the opportunity to redirect additional monthly costs.

It's a fact that less than 30% of the average usage on a mobile device is related to business use. So, when the enterprise moves to BYOD, the reimbursement that should be provided to each employee for their business use is typically a fraction of the monthly corporate plan.

2. BYOD Eliminates Device Purchase and Upgrade Fees

When the cost of purchasing phones and tablets can be shifted to end-users, enterprises no longer need to worry about keeping company-issued devices up-to-date.

By eliminating this cost and time-sink, mobility managers can generate cost-savings of hundreds of dollars per employee, per location, per year, as well as free up more time for valuable strategic projects. 

3. BYOD Reduces Help Desk Reliance

Enabling end-users to use their own devices, which they're more familiar with and already have experience of using on a day-to-day basis will not only result in a significantly reduced number of help desk calls but will also completely eliminate all activities related to device and plan provisioning.

BYOD Reduces Strain on Support Teams

Comprehensive end-user support is an invaluable resource for enterprises. Offering troubleshooting services, expert advice and guidance, and assistance in the event of an incident, support teams are critical to providing a consistent user experience to a diverse workgroup with different device approaches.

However, with an ever-more demanding user-base, spread across an increasingly tech-reliant world, the strain on the mobility support team has never been greater. And, the ability to perform a high-quality service for all end-users is diminished. 

But, with a dedicated BYOD program, enterprises can significantly reduce end-user support demands. When users become responsible for their own devices, Cass has seen dramatic reductions in device breakage and, when devices last longer, users become that much more self-reliant, driving on-going reductions in service tickets and help-desk calls. 

What's more, with a carrier store on every corner, when the user does need device support, they are never far away from getting in-person support from the carrier themselves.

Increase Employee Satisfaction with BYOD

Great user experience stems from effortless simplicity, and providing an efficient, streamlined, fully-supported mobility service for employees is key to the success of the managed mobility role.

BYOD provides employees with the freedom to work with their preferred devices, which they can use to gain access to corporate applications and resources, while employer privacy is protected. 

And, through the partnership with a dedicated BYOD provider, mobility managers can integrate systems, eliminate overheads and automate approval processes to both simplify and enhance the end-user experience. 

BYOD for Mobility Managers

Thanks to an increasing desire for employees to integrate their personal and professional lives, Bring-Your-Own trends have begun to take flight in recent years. And, throughout 2018, BYOD is set to continue with its exponential growth in popularity.

BYOD programs can help mobility managers overcome many of the challenges associated with the management of the mobile environment, but they can also create significant cost-savings, reduce the strain on support teams, and improve employee satisfaction.

BYOD from Cass is an innovative, “zero-touch” approach to large-scale Bring Your Own Device management. By offering mobility managers an opportunity to automate and connect all processes from employee enrollment to reimbursement, not only can BYOD help redistribute time for use on more strategic projects, but it can also simplify the user experience for end users. 

To learn more about how BYOD from Cass can help reduce the workload of the mobility manager get in touch. Or, to discover more about BYOD and the eight essential steps to crafting the perfect policy, download our BYOD policy guide.

Topics: BYOD

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