The Complete Guide to Telecom Expense Reporting

Read below for an in-depth look at telecom expense reporting for enterprise organizations.

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Table of contents

    Table of contents



      The demands of enterprise telecoms continue to evolve.

      Where once managing telecom expenses remained in the realm of fixed and wireless telephony and data, today’s telecom environments are more diverse than ever. And this trend will likely continue, with one in three businesses increasing their telecom spending by 5% in the next five years.

      5% increase in telecom spending in the next five years

      Business Wire

      This is indicative of an exciting time for technology innovation, but with change comes complexity, and it can be easy to overlook growing costs.

      You need detailed, in-depth, on-demand, and easy-to-consume telecom expense reporting to stay on track with your payable processes.

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      Today’s Enterprise Telecom Expense Management Landscape

      Todays Enterprise


      We’ve never been more reliant on telecoms and unified communications to stay connected. Workforces have changed their methods of working in response to the global pandemic. Remote and hybrid working models have become the norm and will persist for years to come.

      In response, enterprises have experienced a significant uplift in the adoption of new software, subscriptions, and licenses that support greater flexibility. Employees use these solutions to work from anywhere, how they want, and when they want.

      However, these services, that organizations have to pay for, add another expense management headache to the list for internal teams. When different employees, departments, or offices have adopted their own solutions to manage unified communications – for example, an instant messenger software – costs can rise. Especially if there’s no method of keeping track of them.

      Thought leaders agree that enterprises must pay attention to this in the future. If you don’t, you’ll lose visibility of the IT and services that are being used in your organization – with costly consequences.

      For example, 80% of workers admit to using technology at work without explicit approval from IT departments. Enterprises need a method of keeping track of all of the services in their environment.

      80% of workers use technology without explicit permission

      Skyhigh Security

      To begin, your enterprise must have comprehensive telecom expense management (TEM) capabilities in place.


      What is Telecom Expense Reporting?

      What is Telecom Expense Reporting


      Telecom expense reporting is a vital component of effective telecom expense management. It is the process of consolidating your telecom billing information from multiple sources into a single repository and compiling the data into relevant reports.

      Telecom expense reporting reduces complexity by providing a centralized view of data. With this, you achieve a better understanding of exactly how and where telecom budget is being spent. Greater visibility can fuel your decision-making – you could remove redundant lines or subscriptions, for example. And when your telecom inventory is up to date, you can construct a better RFP.

      Additionally, another benefit of telecom expense reporting is the standardization of data. No matter what format, geographic location, service, or vendor your expense data is sourced from – it’s combined and streamlined into a single portal. That includes fixed, wireless, mobile, SaaS, UCaaS, or IoT data. The most significant benefit of telecom expense reporting will be the actions your enterprise can take from the results.

      A portal lets you access reporting functionality and lets you view it in the format of your choice. With this, you can provide a consistent user experience for your employees, regardless of a user’s job function or location.

      You also have the flexibility to view or schedule reporting from one place. With this, you can understand important metrics. You can use reporting to make comparisons, understand overall consumption, or identify outliers.


      Try our ROI calculator to discover how much you could save with effective telecom expense management and reporting.

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      The Types of Telecom Expense Reporting

      Types of Telecom Expense Reporting


      Portal Reporting

      Portal reporting, such as through a cloud-based platform, collates key expenses into one interface. This is intuitive to use and is designed to allow quick access to relevant information.

      For example, when you accurately manage your telecom inventory including moves, adds, changes, and disconnects (MACDs) or monitor your network consumption, you can run an up-to-date report to help manage budgets.

      Additionally, you can configure portal reporting job roles. If you need to assign role-based permission for certain reports, such as for sensitive data, it's all managed through the portal.

      Key Benefits:


      Role-based Access Controls
      Assign reporting ownership by end-user and implement permission-based access to reports.

      Statistics on screen

      Push Reporting
      Automate reporting to see real-time, accurate data when you need to i.e., once a month.


      Actionable Data, Fast
      Cloud-based portal makes it easy to see the data you need, exactly when you need it. Then you can use the data to make decisions for your enterprise.

      Learn more about ExpenseSmart® from Cass, the cloud-based portal that includes everything to maintain your telecom expenses.


      API Reporting

      API reporting, or data warehousing, captures detailed analytics data sets, making them highly available to end users. These on-demand data sets can be integrated with your own choice of analytics tool and integrated with your portal-based reporting.

      With this functionality, end-users can carry out advanced calculations and create highly customized analytics and visualizations. Custom reports provide greater detail and insights on the data you need to look at, removing unnecessary information.

      Additionally, pre-defined data sets mean no configuration or development is required to import the data. This enables fast and secure access to data, regardless of its source.

      Some enterprises might struggle to manage this reporting in-house. A telecom expense management company can help you set up, maintain, and monitor reporting processes – and manage them for you.

      Key Benefits:


      Custom Reporting
      End-users can create custom reports

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      Detailed Data Set
      You can choose your data sources and consolidate them in a report


      Fast Access
      It’s straightforward to access the data you need


      SLA, XLA, or KPI Reporting

      You can use reporting to understand whether you’re achieving your expense management goals. Key performance indicators (KPIs), service level agreements (SLAs), and experience level agreements (XLAs), providing greater transparency about the operational performance of your telecom provider.

      Minimizing costs and finding savings is beneficial, but is your enterprise keeping track of the changes you’re making? And who is being held responsible for these changes?

      In a competitive telecom expense management market, you need to make sure you’re getting valuable results. Reporting provides visibility of savings performance. And if you choose to work with a TEM provider, it increases transparency for their performance.

      Key Benefits:


      Your TEM provider or internal team are encouraged to hit SLA, XLA, and KPI goals


      You can choose your data sources and consolidate them in a report


      Your enterprise stays on track of expense management decisions

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      Telecom Expense Reporting Software or Service?

      To implement telecom expense reporting for your enterprise, you can either find a software solution or seek the help of an experienced telecom expense management company.

      Effective reporting will use a combination of automation, business intelligence tools, and industry experts who can help you extract the most value from your data.

      It’s not advisable to rely on software alone to minimize costs. It can be expensive to implement and maintain, time-consuming to manage, and limited in its available functionality.

      When you choose a telecom expense management company that provides a fully managed service, not just software, you benefit from expert personnel with years of experience. They can offer 24/7 dedicated support, alongside a comprehensive software solution, to give your enterprise the best of both worlds.

      A telecom expense management partner can provide:

      • Years of experience managing telecom expense reporting
      • Global capabilities
      • In-depth, line-by-line auditing and reporting
      • A centralized, cloud-based portal for reporting

      Find out why Cass is #1 in customer satisfaction for telecom expense management. Discover more.


      Case Study: The Transformative Effect of Telecom Expense Reporting

      The Problem

      A leading manufacturing conglomerate struggled to manage telecom finances on a global scale. Poor quality reporting and end-user services led to a lack of visibility of their telecom inventory and spend. This also led to significant late fees.

      The organization also used two separate systems for their telecom expense management environment, across fixed-line and mobile services. This further reduced the quality of reporting processes.

      The Solution

      Cass implemented new financial management, reporting, and inventory management processes in just 53 days.


      Our team of experts audited their environment line-by-line and set up reporting functionality to improve visibility. Cass was able to recommend $10.3 million in savings, with $5.1 million in savings accepted by the business.

      Read our case study for a manufacturing client and discover how they reduced costs with telecom expense reporting. Or talk to us today.

      Get the Most Value from Telecom Expense Reporting with Cass

      Cass helps global enterprises manage, optimize, and minimize costs across their complex telecom environments. Talk to the experts at Cass today to learn more about how we can help with yours.

      Talk to us