What are MACD Orders in Telecom?

2 November 2017 | Posted by Cass Information Systems, Inc.

MACD orders in telecom describe any order for a move, an add, a change, or a disconnection of services. Often referred to as provisioning activity, MACDs are a vital component of telecom expense management (TEM) and a key facet of telecom inventory management.

The Challenge of MACD Orders in Telecom

When opening and closing branches at speed, enterprises can struggle to keep track of their telecom services. Not only is it difficult to keep on top of the influx of carrier service invoices, but, to add to the confusion, activities such as provisioning, inventory management, and TEM frequently occur in silos. This often leads to mistakes – allowing overcharges to go undetected – and results in companies paying for unused services.

In enterprise communications networks, in particular, the inventory of services in effect and the technology deployed are constantly changing: wireless services can move on a daily basis, fixed lines are added as new branches open, changes occur when scaling up and down resources, and the closing of a branch results in disconnects

In retail especially  where individual stores open and close, sales are seasonal, and end-user turnover is swift – the inability to track provisioning activities effectively can result in a mountain of paperwork.

To avoid overspending and to generate cost savings, companies must keep telecoms inventory accurate.


The Value of Tracking MACD Orders in Telecom

Tracking and recording MACD orders in telecom provides a clear, up-to-date snapshot of the environment across an enterprise, reducing telecoms expense inaccuracies.

It also provides enterprises with the necessary insight to compare services with invoices and ensure it only pays for the services it uses.

Additionally, tracking MACD orders in telecom and updating telecom inventories not only reduces costs when integrated with a full TEM solution, it also helps an enterprise better align its infrastructure management and generate ongoing cost savings year on year.


Download a complimentary copy of the Gartner Market Guide for Telecom Expense  Management Services, 2021

Why Choose MACD Managed Services?

Telecom environments are notoriously complex. Today’s enterprises are managing fixed telecoms and IT infrastructure, mobile devices, and, increasingly, employee-owned devices as part of a BYOD program, across numerous branch locations.

Add to this the negotiation of services and contracts and invoice management and, suddenly, keeping track of all provisioning activities becomes a very time-consuming task.

Today, businesses can invest in MACD managed services, which effectively updates inventory management, and provides millions of dollars worth of cost-saving and infrastructure optimization benefits without a management headache.

The Benefits of MACD Managed Services:

  • Increased visibility of your telecom environment 
  • Greater accuracy of invoices and services
  • Cost optimization opportunities

MACD Technology and TEM

With MACD managed services, enterprises can benefit from a comprehensive service that tracks, manages, and reports on all fixed and mobile telecoms assets for improved infrastructure management and significant cost-savings.

Don’t just take our word for it, find out why Gartner recognizes Cass as the only publicly traded TEM provider with the resources to offer global enterprise-level TEM satisfaction: download the Gartner, Market Guide for Telecom Expense Management Services, 2021 today.

Download the Gartner, Market Guide for Telecom Expense Management Services, 2021

Topics: TEM

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