MMS is Key to Supporting User Demands
Getting the right devices in the right hands is a core component of the mobility manager role. In today's tech-driven climate, a disconnected end-user is a frustrated and inefficient end-user. So, when things go wrong, getting employees back up and running quickly is essential.
But, at enterprise-level, this is no mean feat. With an ever-expanding user-base, potentially extending across several countries worldwide, catering to the needs of every employee across various time-zones is demanding. And, when you factor in ever-shrinking mobility teams and budgets, responding to end-user demands in a timely manner is a real challenge.
Effective MMS support offers a solution to this problem by making device provisioning a simple self-serve process. Employees select and provision their own devices and plans from a corporate-sanctioned catalog, and, should the worst happen, a fully-integrated help-desk is on-hand to provide specialized, on-demand assistance the moment it’s needed.
MMS support ensures that end-users are supported in real-time, no matter where they are in the world, minimizing employee down-time and leaving mobility managers with more capacity to focus on their strategic goals.
MMS Provides Invaluable Data to Improve User Behavior
At enterprise-level, the cost of unreasonable usage can quickly add up. Employees who regularly exceed their contract limits generate significant overspend, and, without intervention, even large organizations can begin to feel the financial burden.
The responsibility for clamping down on this sort of behavior typically falls upon the mobility manager. But identifying where the overspend originates and removing the threat across all global locations can be a laborious and time-consuming endeavor.
First-rate MMS support helps address overspend challenges by sending monthly reports to users and department heads regarding their voice, text and data consumption. This offers the necessary visibility and accountability required to reduce waste and eliminate unreasonable use, and can even help mobility managers achieve their cost reduction targets.
MMS can Support BYOD Initiatives
BYOD is a rising trend throughout enterprise environments. Not only can BYOD policies deliver savings for organizations by scaling back device purchase numbers, but, with their own devices in-hand, employees also gain a greater sense of control over their work.
However, such programs must be well managed if they are to be a help, not a hindrance, to the enterprise. BYOD brings with it a number of security and support concerns, and deciphering how much usage can be attributed to leisure vs business can be a time-consuming ordeal for the mobility department.
Best-in-class MMS support provides a solution to these challenges by delivering process efficiency, risk management and cost control throughout the mobile lifecycle. Mobility managers gain visibility into the BYOD environment, allow employees to use their own preferred devices while minimizing the risk to the enterprise, and develop an environment where BYOD programs can flourish.
MMS for Mobility Managers
MMS support is an invaluable service. Not only does it help organizations overcome many of the challenges associated with the acquisition, deployment and management of mobile devices, but it can also create significant cost-savings, increase productivity, and optimize the mobile environment. And that’s not all – for mobility managers, it provides insight into user behavior which can be used to eliminate excessive data-usage, and can also help better support end-user demands, even in the case of a BYOD program.
MMS support from Cass is a comprehensive, focused, end-to-end solution that provides mobility managers with the ability to better support end-user demand. From mobile devices and apps to management tools and services, Cass delivers a service that enables organizations to overcome common mobility challenges and extract the greatest benefits from their MMS platform.
To discover how we can help better support your end-users' mobility, including the acquisition, provisioning and support of mobile devices and strategy, speak to a Cass expert. Or, to discover more about another mobility trend and eight essential steps to crafting the perfect policy, download our BYOD guide.
Topics: managed mobility, BYOD
