As businesses continue to expand their geographic reach and rely on mobile devices to drive their operations, Managed Mobility Services (MMS) have become even more crucial enablers for keeping these devices secure and ready to deliver.
However, with so much change in the mobility space—paired with increased attention on the strategic role of MMS—the Cass team believes the 2025 Gartner Market Guide for Managed Mobility Services, Global provides organizations with the key insights they need to better understand how the market is developing.
In our view, this report also helps organizations see how MMS can be optimized to better manage their mobility assets, reduce costs, and improve their overall operational security in an increasingly complex, global, and always-on mobile environment.
There’s a lot to unpack in the Gartner report, so the Cass team has compiled our five key takeaways to accelerate your plans for 2025 and beyond.
Cass’s Key Takeaways from the 2025 Gartner Market Guide for Managed Mobility Services, Global
1. The Shift Toward AI-Driven Mobility Management
Artificial intelligence (AI) and automation are increasingly important in helping businesses identify operational efficiencies and reduce operational overhead in mobility management.In particular, AI is impacting:
- Automation in mobile device management (MDM) processes.
- Proactive security risk mitigation.
- Automated device provisioning.
- Predictive maintenance.
These advancements are making MMS smarter, faster, and more cost-effective—freeing up internal resources and improving device lifecycle management.
2. The Expanding Importance of Security and Compliance
As remote and hybrid work models continue to integrate into business operations, maintaining security and compliance for on-the-go employees has become a central concern for operational leaders up and down the organizational chart.We see MMS providers stepping up to meet these challenges by:
- Implementing strong security frameworks.
- Supporting compliance with regulations like GDPR and CCPA.
- Offering advanced mobile threat defense (MTD) solutions.
- Enabling zero-trust architectures and end-to-end encryption.
These capabilities safeguard enterprise data while ensuring smooth day-to-day mobile operations.
3. Expansion of Global MMS Capabilities
With more enterprises operating across multiple regions, scalable and globally consistent MMS solutions are in demand.
MMS providers have stepped up to the challenge and offer:
- Worldwide service delivery.
- Localized compliance expertise to meet specialized circumstances.
- Comprehensive vendor management support to streamline procurement and provide a single point of contact.
4. The Rise of Subscription-Based MMS Models
Organizations are shifting from traditional capital expenditure (CAPEX) models toward subscription- and operational expenditure (OPEX)-based MMS. This has meant continued growth in solutions like Device-as-a-Service (DaaS) and bundled mobility management. Solutions like DaaS provide:
- More predictable costs.
- Greater scalability.
- Faster refresh cycles and support.
5. Strategic Partnerships
Finally, we concur with the growth in the use of strategic partnerships between MMS providers, telecom carriers, and security firms. Together, these partnerships help businesses by providing:
- Access to innovative practices.
- Broader service ecosystems.
- More comprehensive support for evolving mobility needs.
Looking Ahead: The Future of MMS
We believe that the 2025 Gartner Market Guide for Managed Mobility Services, Global provides the strategic insights that businesses need to plan and stay ahead while getting the most from their MMS investment. From AI and security to strategic partnerships, we believe that this year’s report highlights how MMS is continuing to rapidly evolve—and how organizations can leverage MMS expertise to stay ahead.
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