When this Fortune 500 company contacted us, they were supporting 9,500 corporate-owned devices, all feature or Blackberry smartphones, and no BYOD devices. It was looking to migrate most employees to BYOD, to reduce mobility costs and satisfy employee appetite to use a single, personally-owned device of their choice.
The enterprise engaged Cass to implement a mobility management solution for all connected devices – both corporate-owned and BYOD, to manage the BYOD rollout and migration from Blackberry, and to deliver ongoing management of expenses, operations and security.
A cross-functional project team was created consisting of IT, human resources, legal, business unit and finance leaders, and end-user representatives. The team had a dual key focus: security and cost reduction were paramount. With help from Cass, they developed a corporate mobile framework outlining the long-term mobile strategy and a mobile policy that balanced corporate and user interests.
Cass provided infrastructure and services to support the migration to BYOD and for ongoing mobility management – for both company and employee-owned devices.
95% of users were invited to transition to BYOD, under three reimbursement tiers ($75, $40 and $0) based on user function. The company, including those employees who still required a corporate-owned device, fully migrated away from Blackberry. To support the BYOD rollout, the Cass solution enabled enrollment/transfer of liability, policy acceptance, security and even the reimbursement process.
Each step of BYOD is now connected, from enrollment to reimbursement, with controls in place to manage policy, change, multiple reimbursement tiers, and avoid discrimination and other risks.
The business benefits from the use of Direct2Carrier Payments™ instead of expense reports, saving staff time and approximately $1.6 million annually. This also ensures they avoid miscellaneous, unpredictable mobility costs appearing on expense reports that risk incursion of expense and absorb employee time. And stipend incentive reimbursements spurs the workforce to comply with their new BYOD program policies, including mobile device management (MDM) software adoption and device registration.
Device purchase and upgrade costs for BYOD users have been eliminated. And, within policy guidelines, users can now choose the technology they want. By implementing a BYOD program, Cass was able to help the company migrate away from Blackberry while avoiding large up-front hardware costs. Meanwhile, shifting an employee from a company-owned device to their own also shifts a portion of the monthly service plan cost to the employee. And for every BYOD employee, service desk activities related to device and plan provisioning are eliminated.
Company mobility is now composed of 7% corporate-owned devices and 93% BYOD, under flexible and progressive “zero-touch” management through Cass. Employees are happier and the enterprise is enjoying reduced costs and more streamlined processes.
Ultimately, costs were lowered from $12 million annual cost to $7.7 million annual cost.