Utility Support Associate

The Utility Support Associate is responsible for the timely processing of internal invoice rejects and suspends, and maintaining Tandem files.

Primary position responsibilities:

  • Researches payment history to determine action necessary to resolve exception bills according to client procedures and Cass standards.
  • Completes site file updates in the Tandem system according to procedures.
  • Contacts utility vendors, when appropriate, to obtain needed information and negotiate acceptable payment arrangements.
  • Acquires, investigates and processes operations-related inquiries from internal departments and communicates the results to the initiator, ensuring all necessary internal documentation has been completed.
  • Communicates and works in a professional manner with all Cass staff and external sources to maintain required levels of production and quality, and high levels of client service and satisfaction.
  • Documents errors in a timely and accurate manner.
  • Prepares or reviews all required departmental reports and maintains accurate production time sheets.
  • Attends periodic internal meetings and training sessions.
  • Performs other duties as assigned by management.
  • Works overtime as needed.

Knowledge and minimum requirements:

  • Well-developed interpersonal skills that will maximize responsiveness and facilitate development of a solid working relationship with both utility vendors and internal staff.
  • Strong organizational skills with the ability to prioritize effectively and handle multiple tasks simultaneously.
  • Proficient in Microsoft Office.
  • Pays close attention to detail and possesses excellent analytical and problem solving skills.
  • Six months telephone and billing experience in a general business environment.



Columbus, Ohio

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