Utility Support Clerk

The Utility Support Clerk I position accesses customer files to research and update existing account numbers in Tandem and loads new account information.

Primary position responsibilities:

  • Reviews various files to research account numbers rejected in data entry. Researches Tandem to identify existing accounts by matching meter numbers to service address, or sites, to information on file

  • Utilizes provided Excel spreadsheets to load new accounts into Tandem including account number, vendor and other client required information

  • Prioritizes and verifies accuracy of work and returns work to designated departments in a timely and orderly manner

  • Keeps supervisor advised of any potential account changes or concern areas

  • Coordinates additions and/or changes to the utility vendor file

  • Maintains good communication flow between employees, leads and supervisor and updated department procedures

  • Maintains neat and professional work area

  • Performs all job responsibilities in accordance with client standards and Cass policies and procedures

  • Performs other duties as assigned 

  • Works overtime as required by management

Knowledge and minimum requirements:

  • Working knowledge and understanding of utility invoice processing procedures

  • Good analytical, interpersonal, organizational, problem solving and time management skills

  • Must be able to work with minimal supervision, maintain a positive attitude and be self motivated

  • Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook) is preferred

  • Prior keyboard experience or specialized training - requires 9,000 keystrokes per hour with 98% accuracy

  • High school diploma or equivalent required

  • Application Process:

    Please apply directly to this position via the “Apply Here” button. You will be required to create an account and provide your resume, contact information and other pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the minimum requirement of the position, a member of our recruiting team will be in touch to start the interview process.

    About our company:

    Cass Information Systems is the nation's leading provider of payment and information services for Corporate America’s freight, utility, waste and telecom expenses. We are a business-to-business solutions provider focused on invoice processing, payment, auditing and business intelligence services. We are strongly committed to providing consistently high-quality service to our customers and deeply committed to the welfare and professional growth of our staff.



Columbus, Ohio

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