Missing Bill-Offsite Invoice Payment Specialist

The Utility Missing Bill Offsite Invoice Payment Specialist is a part time work-at-home position working 20-25 hours per week, that investigates potential missing bills according to department procedures.  This person analyzes payment history and obtains copies of bills via mail, fax, or by composing a template in order to ensure timely receipt of utility bills.

Primary position responsibilities:

  • Researches potential missing utility bills by reviewing payment history account posting and status of check clearing to determine whether further action is required on notices.

  • Contacts utility vendors via telephone to acquire copy of bill that is missing. Verifies address and those payments have been applied to proper account.

  • As necessary, negotiates a date extension for receipt of payment or arranges alternative solutions to avoid a client shut-off of utility service. In addition, negotiates with the vendor removal of late fees and penalties assessed to the account. 

  • Prepares and provides written correspondence via email or fax of copy of check remittance to vendors as deemed necessary to resolve shut off possibility.

  • Interacts with vendors and other internal research departments to answer questions and to resolve account and billing discrepancies. 

  • Operates within the Research & Resolution databases on a daily basis. Organizes daily work within the Termination Research & Missing Bill Databases utilizing department standards and procedures in prioritizing and identifying the most critical research items.

  • Provides and maintains concise documentation of research as per department guidelines.

  • Provides and maintains accurate production task time sheets and updated departmental standards and procedures, as required.

  • Attends periodic in-house training sessions.

  • Performs other duties as assigned, including utility termination notice research and vendor address corrections.

Knowledge and minimum requirements:

  • Ability to effectively communicate and maintain a positive composure. 

  • Possess good interpersonal skills.

  • Well-developed organizational skills in order to handle multiple tasks simultaneously and prioritize work.

  • Ability to operate standard office equipment including but not limited to computers, copiers, calculators and facsimile machines.

  • Good analytical and problem solving skills.

  • General knowledge of various Microsoft applications.

  • Minimum 6 months of previous telephone experience normally acquired working in a customer service or collection position or equivalent work experience.

  • General knowledge of the principles and practices of the utility billing process.

  • Candidate must have existing high-speed internet access and be proficient in the Microsoft Office Suite products.

  • High school diploma or equivalent experience

  • On-site training for approximately 30-60 days, Monday through Friday, 9:00AM-2:00PM. 
     

EEO/AA/Minorities/Women/Disabilities/Veterans

Location:

Columbus, Ohio

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