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It is not just the process that makes Cass the leader in our field. We provide an entire staff of experienced people dedicated to streamlining your business procedures and reducing expenses. Our audit professionals have an average of 25 years experience in validating, auditing, and reviewing carrier invoices to make certain you're not being overcharged for your shipments.
 We believe in the team approach so you can be sure that your calls will never be sent to a random call center. You'll always speak directly to a member of your assigned team. You will receive personalized service from people who know your needs. Our staff of over 400 people, which includes years of transportation and logistics experience, will meet your needs today and far into the future. With Cass … You've come to the right people.
The support services provided by Cass include personnel from various functional areas. A Business Analyst from Sales and Marketing is assigned to develop a System Specification for new customers. This support service develops and documents the business rules and functional requirements for the transportation, accounting and payables system. The System Specification developed from this process also serves as the operations manual when the system is implemented. The Business Analyst works with the Client Relations team to implement the system.
The Client Relations team supports our customers on an ongoing basis. Several key departments including Client Programming, EDI Services, Files and Documentation, Operations and the Accounting department also provide support to the Client Relations team. In addition to these departments, support services also include correction processing, electronic billing guides, and payment services to support carrier payment inquiries.
Cass provides the most comprehensive on-going customer and carrier support in our industry. To achieve that level we provide the following:
- Assigned customer
support resources
- Dedicated carrier call
center
- EDI implementation
team
- CRM system to document
and analyze customer activity
- Tracking system for
issue resolution
- Performance metric
reporting
- On-site reviews
- Daily web site updates
of payment and management information
- Comprehensive web site service for the carriers
Cass' investment in people and technology define "best practices" in our industry. You receive proven solutions and an unparalleled commitment to customer service. Cass personnel's knowledge of transportation, financial and processing systems, combined with Cass' technology, guarantees that your needs are met today and into the future.
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