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The outsourcing of the freight payment business process will be successful if key factors of decision making are considered. The most important result of any outsourcing application are cost savings and processing efficiency when compared to internal or already outsourced systems.
An important facet of the outsourcing decision is the stability and quality of the outsourcing partner. While cost is a factor of the decision, the lack of quality and stability in a business partner can produce unexpected costs far outweighing the false savings of a low price provider. Intangibles of the service provider must be considered in order to get the total picture of your potential outsourcing partner.
Remember, you are choosing a company, not only to be an extension of your organization, but also to process millions of dollars of financial transactions.
The following are five key areas to be reviewed in your freight payment outsourcing decision:
- Financial Stability
- Customer Support Organization
- Quality Management Programs
- Technological Leadership
- Expertise and Vision
To help in this process we have compiled a list of questions that cover the important factors that must be considered in choosing a provider to meet your freight payment, audit and information reporting needs. Click Here For A Word Document Containing The Questions You Should Be Asking Any Provider.
Additionally you must provide the potential provider with information in order to prepare a proposal. Click Here For Proposal Information That You Need To Supply Any Provider.
The Final Four Steps In Selecting a Freight Payment Provider
- Conduct a thorough financial review. In addition to annual reports, 10K's and 10Q's, a SAS 70, type II report should be requested.
- Check customer references.
- Check your carriers for references.
- Visit the processing facility. If possible, an on-site visit will reveal more about the outsourcing firm than any other step.
Click Here To Contact A Cass Sales Manager For More Information About Outsourcing Your Freight Payment and Information Needs.
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