Best Practices in Telecom Invoice Management

The Cass Invoice Management solution facilitates the monthly management of invoices for both fixed and mobile expenses. Processes include invoice receipt, entry, electronic loading, cost allocation, approval routing and automated interfacing of voucher and general ledger-related information specific to a customer’s needs for payment disbursement. Further, the solution systematically consolidates complex telecom billing information from multiple sources into a single repository for automated invoice processing, inventory and asset managementauditing and dispute management and enterprise reporting. The solution presents information real-time, in a common format, organized by business unit, geographic location, service and vendor.

Applying Best Practices in EDI

The hallmark of Cass’ best-practice, telecom invoice management methodology - charge-level audits - only becomes feasible when invoices are received via EDI ANSI 811 format, which essentially provides 100% of the invoice documentation.

The Cass TEM platform receives over 85% of all invoices electronically. As part of ongoing operations, Cass will move as many invoices as possible to electronic delivery. All invoice data is displayed in a common format, regardless of the input method.

Converting paper to EDI means that, instead of receiving summary information, invoices can be analyzed at the most granular level possible – the charge level, which some carriers refer to as the Universal Service Order Code (USOC) level. Many other TEM methodologies:

   1. Depend on paper invoices as the primary source of data content
   2. Accept EDI ANSI 811 invoice files, but don’t use all the data content, or
   3. Use alternative EDI file formats that don’t contain all USOC detail

Enterprise Telecom Audit a Critical Component

A critical component of telecom invoice management is a an enterprise telecom audit process that systematically applies business logic against incoming invoices to look for billing errors. The Cass telecom expense management team reviews audit results and savings recommendations regularly with clients. Our team works alongside our clients in ensuring positive business results.

Secure & Timely Invoice Payment

Most Cass TEM customers select Cass to provide bill payment services, which streamlines the payment process and improves payment tracking. Cass Commercial Bank, a Federal Reserve member bank and subsidiary of Cass Information Systems, facilitates payment transactions for Cass TEM customers through the Automated Clearing House (ACH) network wherever possible. Cass confirms receipt of electronic payments, which greatly reduces vendor late payment claims. The Cass invoice payment engine flags remit addresses electronically if there is a change, ensuring payments are directed correctly.

Telecom Expense Management Best Practices
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